Frequently Asked Questions
Everything you need to know about shopping with Fred Aldous.
What are your standard shipping rates and delivery times?
We offer several shipping tiers depending on your location and order size. Standard UK delivery typically takes 3-5 working days, while express options are available at checkout for next-day delivery on orders placed before 1pm.
Can I return an item if I change my mind?
Yes, we offer a 30-day return policy for most unused and unopened products in their original packaging. Please note that certain items, such as cut-to-length fabrics or personalized goods, are non-returnable.
Do you offer bulk discounts for schools or professional artists?
We pride ourselves on supporting the creative community. We offer competitive bulk pricing on many of our core art and craft supplies; please contact our sales team directly for a bespoke quote on large volume orders.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your parcel's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also complete your purchase using PayPal or Apple Pay for a faster checkout experience.
Are the products shown online also available in your physical store?
While we strive to sync our online and in-store inventory, some items may be exclusive to one location. We recommend using our 'Check Store Availability' feature on the product page or calling ahead if you are looking for a specific item.